bigbunny Privacy Policy

1. Information We Collect

When you register and use the bigbunny platform, we collect certain personal information that is necessary to operate your account and deliver our services to you as a player in the Philippines. This includes your full name, date of birth, email address, mobile number, and the payment details you provide when making deposits or requesting withdrawals in Philippine pesos (PHP). We also collect technical data generated by your use of the platform, such as your device type, operating system, IP address, browser type, and session activity logs, which help us maintain platform security and improve your experience. In some cases, we may request a copy of a government-issued identification document to verify your identity and confirm that you meet the minimum age requirement of 21 years old, in line with Philippine regulations. All information collected is used solely for the purposes described in this Privacy Policy and is not shared with third parties for commercial gain.

2. How We Use Your Information

The personal data we collect is used to create and manage your bigbunny account, process your PHP deposits and withdrawals, verify your identity, and communicate with you about your account activity, promotions, and platform updates. We use technical and behavioural data to monitor for suspicious activity, prevent fraud, and ensure that the platform operates fairly for all registered Filipino players. Where you have opted in to receive marketing communications, we may use your contact details to send you information about new games, promotions, and special offers available on the platform. We also use aggregated, anonymised data to analyse platform performance and improve the overall player experience, though this data cannot be used to identify any individual player. You may update your communication preferences at any time by contacting our support team using the details provided on the platform.

3. Sharing of Personal Data

bigbunny does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and technical infrastructure providers, but only to the extent necessary for them to perform their specific functions and subject to strict confidentiality obligations. In certain circumstances, we may be required to disclose your personal information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines if we are legally obligated to do so or if we believe disclosure is necessary to protect the rights, safety, or property of bigbunny or its players. Any third-party service providers we engage are required to handle your data in accordance with applicable Philippine data protection laws and are prohibited from using it for any purpose beyond the service they provide to us. We will notify you of any material changes to our data-sharing practices to the extent permitted by law.

4. Data Storage and Security

Your personal data is stored on secure servers that are protected by industry-standard technical and organisational measures, including encryption, access controls, and regular security audits designed to prevent unauthorised access, disclosure, alteration, or destruction of your information. We retain your personal data for as long as your account remains active and for a reasonable period thereafter as required by applicable Philippine law or for legitimate business purposes such as resolving disputes or enforcing our agreements. When your data is no longer required, it is securely deleted or anonymised in accordance with our internal data retention procedures. While we take all reasonable steps to protect your information, no online platform can guarantee absolute security, and you are encouraged to use a strong, unique password for your bigbunny account and to keep your login credentials confidential at all times. If you suspect that your account has been compromised, please contact our support team immediately so that we can take appropriate action to protect your data.

5. Your Rights as a Data Subject

As a registered player and data subject under Philippine law, you have the right to access the personal information we hold about you, to request corrections where that information is inaccurate or incomplete, and to request the deletion of your data in circumstances where it is no longer necessary for the purposes for which it was collected. You also have the right to object to certain types of data processing, to withdraw your consent to marketing communications at any time, and to request that we restrict the processing of your data while a complaint or query is being investigated. To exercise any of these rights, please contact our support team using the email address provided on the platform, and we will respond to your request within a reasonable timeframe in accordance with applicable data protection regulations. Please note that some requests may be subject to limitations where we are required by law to retain certain information or where deletion would affect our ability to manage your account or comply with our legal obligations. We are committed to handling all data subject requests fairly, transparently, and without undue delay.

6. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, applicable Philippine law, or the services we offer on the bigbunny platform. When we make changes, we will update the "Last updated" date at the top of this page and, where the changes are material, we will make reasonable efforts to notify registered players through the platform or via the contact details associated with their account. Your continued use of the platform after any updated policy has been published constitutes your acceptance of the revised terms. We encourage you to review this page periodically so that you remain informed about how we handle your personal information. If you have any questions or concerns about this Privacy Policy or how your data is being processed, please visit our FAQ page or contact our support team directly.